Account and data deletion

Delete your account in the app

Open Profile → Your account → Delete my account. Read the summary and confirm permanent deletion. The authenticated operation removes the login and active account records on the server, blocks new writes and removes this account’s copy on this device. If it fails, the screen asks you to retry.

Request on the web

Visit https://pepway.app/account, sign in to the account you want to delete and use “Delete my account”. You do not need to reinstall the app. If you cannot sign in or need help, contact sales@pepway.app. We will proportionately verify ownership before handling requests submitted through support.

Deletion during migration

During the transition from Supabase to Railway, older versions may remain linked to the legacy source temporarily retained for transition and recovery. Confirmed deletion in the new infrastructure does not prove immediate erasure of all data in that source. If you used an older version, tell sales@pepway.app so we can verify ownership, locate legacy data and complete the request in that source when needed. Migration or recovery copies must not be used to restore an account requested for deletion.

Local data and exports

Without an account, open Profile → Privacy and data → Erase data on this device. This removes records, photos, preferences and consent in the local area. In a signed-in account, that control removes only the local copy and disables sync; to erase server data, delete the account. Export is in the same center.

Pep history can be deleted on the assistant screen and is removed from the local copy when you delete the account on this device. Withdrawing AI permission prevents new submissions but does not retroactively erase content received by Anthropic. Requests concerning data already processed follow the rights and retention periods in the Privacy Policy. Account deletion does not erase global usage counters that do not identify users.

What the app does not erase

Deletion does not erase exported files, original Apple Health or other platform records, or local copies on offline devices. A deleted account cannot sync those copies again. Subscriptions must be cancelled separately in the store. Provider technical retention and legal obligations are described in the Privacy Policy.